Policy Info

Customer Service and General Policies

 

Customer Service

How do I contact Customer Service?

Love The Lord! Inc. can be contacted through the following methods:

 

To place an order or speak to a Customer Service Representative:

Phone: 470-239-6165 (Monday – Friday 9 AM – 6 PM EST)

 

For all other inquiries:

Fax: 678-369-7214

E-mail: gifts@lovethelordinc.com

 

Mail:

Love The Lord! Inc.

1310 Mystic Ridge Place

Cumming, Ga 30040

 

Returns, Refunds and Exchanges Policy

How to Return an Item?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please call our customer service number at 470-239-6165, so we can discuss the issue and problem with you. We will record your issue and provide directions on your return.


  1. Mail your returned item to:
  • 1310 Mystic Ridge Place Cumming, GA 30040 Attn: Customer Service.
  • Include in your package the original receipt, and a brief note for the reason for your return. 
  • Once received, returns will be processed with 72 hours.

 

Return Exceptions 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 5% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

Exchanges will be allowed within 30 days with original receipt. Without the original receipt, we can offer the guest merchandise or store credit equal to the lowest sale price of the product within the past 30 days.

  • Defective products may be exchanged for the same product within 30 days of purchase.
  • Clearance items are non-returnable.

 

Refunds

  • Refunds on purchases originally paid by check will be refunded by check from our Office within 14 days.
  • Refunds will be processed after Love the Lord receives the returned item. Payment will be applied using the same card originally used to purchase the item.

  

Shipping

 

Shipping Policy

Turnaround

All orders are shipped within 72 hours Monday - Friday 9am - 6pm.

Carriers


We use the following carriers to deliver our orders:

FedEx (Primary shipper)

USPS (Secondary shipper)


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight and dimension of your product, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

Question: Do you ship outside of the United States?

Yes. When you proceed to checkout, you may select the country from a list of options in the "Shipping Information" section. Please note that international shipping rates apply outside of the United States.

 

 

Payment Policy

 

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order


Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 


Mailing Address for Check/Money Order

Love The Lord! Inc.

1310 Mystic Ridge Place

Cumming, Ga 30040 

 

Privacy Policy

 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.


Security and Storage
Only your email, mailing address, and billing and shipping data, and order data is stored on our server. We do not store your Credit Card data. 

Cookies and Browser Information 
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.